Track an order

Last updated 18 September 2026

Every order that leaves us is shipped with tracking. Here is how to follow it.

Your tracking number

When your order is dispatched we send a confirmation email to the address on the order containing the carrier name and tracking number. Tracking information usually becomes active on the carrier's website within a few hours of dispatch, sometimes the following morning.

If you have not received a tracking email

• Check your spam or junk folder. Automated dispatch emails are often filtered.
• Confirm the email address on the order is correct.
• Check whether the order included an item shown as available to order rather than in stock — these dispatch later.
• If none of these apply, email sales@kafasupply.com with your order number and we will resend it.

Tracking shows delivered but nothing arrived

Carriers occasionally mark a parcel delivered before it physically arrives, and parcels are sometimes left with a neighbour or in a safe place. Before contacting us, please:

• Wait one further business day
• Check around the property and with anyone else at the address
• Check the carrier's proof of delivery for a photograph or signature

If the parcel is still missing after that, contact us within seven days of the recorded delivery date and we will open an investigation with the carrier.

Tracking has not moved

Parcels sometimes sit without a scan for a day or two, particularly over weekends. If there has been no movement for three business days, let us know and we will chase the carrier.