Returns & cancellations
Last updated 18 September 2026
If something is not right, we will put it right. This page explains how.
Return window
You may return most items within 30 days of delivery for a refund or exchange, provided the item is unused, in resalable condition and in its original packaging with all accessories, manuals and parts included.
How to return an item
- Email sales@kafasupply.com with your order number and the reason for the return.
- We will issue a Return Merchandise Authorisation (RMA) number and the correct return address within one business day.
- Write the RMA number clearly on the outside of the package.
- Ship the item back using a trackable service.
Returns sent without an RMA number cannot be processed. We are not able to identify unmarked packages against an order, and they may be refused by the receiving address.
Who pays return shipping
| Reason for return | Return shipping |
|---|---|
| Item faulty, damaged or incorrectly supplied | Paid by KAFA |
| Change of mind, no longer needed, ordered in error | Paid by the customer |
Refunds
Refunds are issued to the original payment method once the returned item has been received and inspected. Inspection normally takes two business days from receipt. Your bank may take a further three to five business days to show the refund.
Original outbound shipping is refunded only where the return is due to our error or a faulty item.
Items we cannot accept back
- Items that have been used, fitted, modified or damaged after delivery
- Consumables and accessories where the seal or packaging has been opened, such as blades, drill bits and abrasives
- Special order items brought in specifically for you, where this was made clear at the time of order
- Items returned more than 30 days after delivery
Cancelling an order
If your order has not yet been dispatched, email or call us and we will cancel it in full with no charge. Once an order has been handed to the carrier it can no longer be cancelled and should be handled as a return.
Warranty claims
Tools carry the manufacturer's warranty. Faults that appear after the 30-day return window are handled under that warranty, usually through the manufacturer's service network. Contact us and we will tell you where to send the tool and help with the paperwork.